Covid-19 Update: Our medical providers make your health our number one priority. To minimize the spread of COVID-19, we ask that all visitors wear a mask or face covering while in our facility. Please click here for more information about how we are helping to prevent the spread of COVID-19 and other infectious diseases.

Patient Benefits/Billing


The Business Office bills all eligible services provided by health center providers to third party payers.
Phone Numbers: Call (207) 796-2321 to speak to Sandra Melanson or Melissa Phelps

Patient Benefits

The Patient Benefits Department is pleased to assist our patients with obtaining health insurance. The Indian Health Service (IHS) requires all uninsured patients to apply for alternative resources. Even if you believe you are over-income guidelines for premium-free insurance, we would request that you meet with Patient Benefits staff who would be able to determine eligibility for programs based on income and household size. Here are some options for your consideration:

We Screen for Alternative Resources

  • Medicaid
  • Children’s Health Insurance Program
  • Essential Plan
  • Qualified Health Plan
  • Medicare
  • Medicare Savings Program
  • Extra Help Medicare Prescription Program

 Please have the following information with you when applying for health insurance:

  • Unemployment verification
  • Birthdates/Social Security numbers for all household members, even if they are not applying
  • Know your tax filing status/who you will claim as a tax dependent/who may claim you as a tax dependent
  • All household income verification including employment, last 4 weeks earned wages, social security/551 income verification letter
  • If self-employed, need last 3 months of income
  • Private pension verification

A patient receiving Direct Only care at our facility will be responsible for all off-site expenses associated with hospital emergency rooms, urgent care centers, in-patient hospitalization and medical specialty providers. It is imperative that our Direct Only patients carry health insurance, without interruption.

Passamaquoddy Health System Programs